Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for full details.
Order Processing Times
All orders are processed within 1–3 business days (Monday to Friday). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Estimated Shipping Times
Because we work with trusted international manufacturing partners, delivery times vary depending on your location.
United Kingdom
Estimated delivery: 5–10 business days
Europe
Estimated delivery: 5–12 business days
United States & Canada
Estimated delivery: 7–12 business days
Australia & New Zealand
Estimated delivery: 7–14 business days
Rest of World
Estimated delivery: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We may occasionally offer free shipping promotions which will be clearly displayed on our store.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not controlled by us.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately and we will do our best to assist before dispatch.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the issue with the courier.
Contact Us
If you have any questions regarding shipping, please contact our support team and we will be happy to help.
We appreciate your patience and support